About the information we collect
In order to ensure the safety of our users and provide the best possible services, we collect and store certain information about our users, such as information about the device you’re using and the IP address you are accessing our services provided from.
When you register an account upon purchasing a Program, additional information is collected in order for us to allow you to use certain features which only are available when signed in, such as the purchased Program. This information includes a username, a password (which is encrypted), and your billing information. If you entered the Project Lusio page through a referral link of an affiliate or ambassador of ours, or if you use a promotion code provided by one of our affiliates or ambassadors, this information is also collected upon usage of our services.
Once you have signed in, you have the possibility to upload specific information, such as Billing information & Shipping address used by default on the checkout page. This information is optional to upload and store, and can also be removed by yourself on your Account page, or by authorized staff upon request.
We have taken various actions to guarantee the safety of the information we collect and store, including but not limited to encrypting the information in a private space, and requiring additional authorization to access this private space containing the information.
To guarantee the safety and add an additional layer of privacy for our users who use the quizzes and forms in our Programs, we store the information entered in these Programs separately from the billing information which includes the purchaser’s personal details. We reserve the rights to anonymize and then use the data gathered through our Programs in the quizzes and forms for research, studies and other academic purposes.
Third Party Links
When using our website and services, you may be exposed to third-party links through certain pages provided with our services. An example of a page which may expose you to such links is the page about our Research, where we have added links to some of the resources we have used to research and develop our solution.
We use a few third-party services to help operate and provide our services. An example of third-party services we use in order to have an understanding of the usage of our services is Google Analytics. We reserve the right to use your personal data with such service providers in order to deliver and optimize our services.
We also use third-party service providers to process payments. In order to deliver our services, and detect and prevent fraud and other illegal activities, we share your payment information with those service providers accordingly. Your personal data may also be shared to facilitate dispute resolutions such as refunds and chargebacks, and for other purposes relating to the payment method used, such as the acceptance of debit and credit cards.
As we prioritize the safety of our users, if we have good reason to suspect that a user of ours is violating a law or regulation, or is endangering the safety of other users of our services, we reserve the right to preserve, use and disclose your personal information with legal authorities in order to protect the safety of our users and the services we provide.
Most web browsers automatically accept cookies, though most browsers have the option to decline cookies or alert you before cookies are accepted. If you disable cookies or use a browser which does not support any tracking or cookies, we are unable to guarantee proper functionality of each and all of the services we provide.
Our website is directed to those above the age of 13. If you are below the age of 13, you are not allowed to use our services.
If we learn that a minor below the age of 13, or a person who is not old enough to consent to the processing of personal data are using our services and submit their personal data, we will take immediate action and delete the information.
Privacy Requests & Exercising your rights
If you are an individual citizen of the European Union (EU) and European Economic Area (EEA), you are covered by The General Data Protection Regulation 2016/679 (GDPR) which gives you the right of access and a right to be forgotten.
If you want to exercise your right to have your personal information deleted, or want to learn more about the information we have and withdraw the consent you have given us, you have the right to request this by submitting a Subject Access Request (SAR) using the Contact Information provided below to reach our Data Protection Officer. We will reply to and handle these requests within 30 days from the date of receiving. Please note that no data will be deleted unless an SAR is submitted requesting us to delete the data.
20th Floor, Central Tower, 28 Queen’s Road Central
Central, Hong Kong
By email: [email protected]
Effective Date: August 30, 2021.