Terms of Services

These are the Terms of Services (the ”Agreement”) governing your usage of our Products and Services which are provided by HealthyGaming Limited. The Services provided through this website are governed and subject to these Terms, and by using our Services provided through this website (known as “Lotenso”;”Project Lusio” or “HealthyGaming”), you agree to these terms. If you do not agree with these Terms, it is your responsibility to immediately stop using our services.

DESCRIPTION OF SERVICE 

HealthyGaming Limited is offering you a service referenced as “Lotenso” or “Project Lusio”, which is a platform providing and selling self-help programs for gamers to help people utilize the advantages of video games and develop their psychological flexibility using Acceptance and Commitment Therapy techniques. This service is not a substitute or replacement for professional healthcare and counselling provided by a licensed therapist in your country of origin. 

HealthyGaming Limited is also offering you an affiliate marketing program (“Ambassador Program”), which is a Program established to support content creators and streamers looking to create positive impact by providing them a coupon code, and granting the registered and approved “Ambassadors” a commission on each completed sale with their unique coupon code applied upon checkout. 

USAGE OF SERVICES

By using our Services, you state that you can form a binding contract with HealthyGaming Limited and that you are not a user barred or prohibited by other laws and regulations to receive and use the Services provided by HealthyGaming Limited. You also agree to comply with these Terms of Service, our other policies provided and all local, national and international laws, rules and regulations. 

The services which HealthyGaming Limited does provide evolves constantly. As such, the Services provided may change from time to time at our discretion. HealthyGaming Limited provides an “AS IS” and “AS AVAILABLE” service and reserves the rights to modify or discontinue the services provided with or without further notice to any and all users. 

In consideration for HealthyGaming Limited granting you access to and use of the Services, you agree not to misuse, interfere or tamper with any of our services provided. You also agree not to do any of the following in any circumstance:

  1. Probe, scan or test for vulnerabilities of any system, network, breach or circumvent any security or authentication measures. 
  2. Access or search, or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by HealthyGaming Limited. 
  3. Forge any IP or TCP packet header or any part of the header information in any e-mail or posting, or in any way use the Services to send altered, deceptive or false source-identifying information. 
  4. Interfere with, or disrupt (including attempting to do so) the access of any user, host or network, including without limitation; sending a virus, DDoS (Distributed Denial of Service attack), overloading, flooding, spamming, mail-bombing the Services or by scripting the creation of Content in such a manner as to spread disinformation or create an undue burden on the Services HealthyGaming Limited does provide.    
  5. Use the Services for any purpose that is illegal or prohibited in these Terms of Service. 
  6. Develop any third-party application which interacts with our Services provided or other users’ content or information without a written consent provided by HealthyGaming Limited and signed by its directors.
  7. Upload any viruses or other malicious code which may compromise the security of the Services provided by HealthyGaming Limited. 
  8. Encourage or promote activity which violates the policies and Terms of Services provided by HealthyGaming Limited.

It is the Buyer’s responsibility to ensure that the services provided by the Seller (HealthyGaming Limited) are compatible with their devices. The Buyer agrees to use the services of the Seller in accordance with all operating instructions, Terms of Services, and agreed procedures and not to change its configuration without the approval of the Seller. The Buyer will not alter or modify the Services, combine, or incorporate it in other programs, or decompile or disassemble the object code version of the Services.

By using our services, you agree to our Terms of Services and policies. Failure to obey and follow our Terms of Services and policies gives us the right to suspend your account and stop providing our Services to you immediately. 

YOUR ACCOUNT

You are personally responsible for any and all activity that occurs on your Lotenso account. Therefore, it’s important to keep your account secure at all times. We recommend all users to create a strong password and limit its use to the Lotenso account only. 

By using the Services, you agree that, in addition to exercising common sense:

  • If your account has been disabled, you will neither solicit login credentials from another user or attempt to use another person’s account. 
  • You will not buy, sell, rent, or lease access to your own or any other account with our Services. 
  • You will not share your password. 
  • You will not attempt to access the Services or log in through any unauthorized third-party application or client.

You also agree to not use our Services in a manner which infringe other individuals’ rights of privacy or other legal rights, limited but not excluded to trademarks, copyrights or other intellectual property rights.  

HealthyGaming Limited reserves its rights to reclaim usernames without any liability to you, and the rights to terminate and suspend users and accounts from accessing our services without prior and further notice.

USAGE OF CONTENT

By using our Services, you acknowledge that content, including but not limited to text, features, photographs, videos, references or other material contained provided to or accessed by you through Services provided by HealthyGaming Limited, is protected by copyrights, trademarks, service marks, patents or any other proprietary right or law; therefore, you are only permitted to use this content as expressly authorized by HealthyGaming Limited (“Lotenso”) and its directors. 

You are not allowed to distribute, copy, reproduce or create any derivative works from this content without expressly being authorized to do so by HealthyGaming Limited (“Lotenso”) and its directors.  

USER SUBMISSIONS

By using any, and/or all Services provided by HealthyGaming Limited, you provide your understanding that you may be exposed to content and information submitted by other users of Lotenso, including but not limited to reviews and comments, and that HealthyGaming Limited is not responsible for any of this content or information submitted by its users, including but not limited to its accuracy, safety and intellectual property. 

You further understand and acknowledge that you may be exposed to information submitted by other users which is offensive, indecent, inaccurate, displeasing, unpleasant, disagreeable or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you may have against HealthyGaming Limited and our Services provided. You also agree to indemnify HealthyGaming Limited and hold its directors, shareholders, affiliates, ambassadors (members enrolled with our Ambassador Program), officers, licensors and agents, harmless to the fullest extent allowed by laws and regulations regarding all matters related to your use of our Services. 

By submitting content or information on Services provided by HealthyGaming Limited, you take full responsibility for any and all submissions and the consequences of publishing your submitted content. 

You also warrant and affirm that you own or have the rights and licenses necessary to publish the content and that it’s not copyrighted or subject to other third-party proprietary rights. If you are the owner of such rights, and submit the content, you authorize and grant HealthyGaming Limited all of the license rights of using this content.  

HealthyGaming Limited does not endorse any content, information, opinion or advice expressed in user-submitted content, and HealthyGaming Limited expressly disclaims any and all liability connected to user-submitted content. HealthyGaming Limited does not permit any infringements or violations of any legal rights on its Services provided, and HealthyGaming Limited agrees to remove all content if properly notified that such content violates or infringes on another individual’s or company’s rights. HealthyGaming Limited reserves its rights to remove or refuse any Content on the Services without prior or further notice. 

THE CONTENT AND ANY OTHER CREATIONS ON THE PLATFORM CREATED BY THE “Lotenso” SITE OPERATORS ARE SUBJECT TO COPYRIGHT LAW. THE REPRODUCTION, PROCESSING, DISTRIBUTION AND ANY KIND OF EXPLOITATION OUTSIDE THE LIMITS OF COPYRIGHT REQUIRE THE WRITTEN CONSENT OF THE RESPECTIVE AUTHOR OR CREATOR. DOWNLOADS AND COPIES OF THIS SITE ARE FOR PRIVATE, NON-COMMERCIAL USE ONLY. THE OPERATORS OF THE PAGES ENDEAVOR TO ALWAYS OBSERVE THE COPYRIGHTS OF OTHERS OR TO USE SELF-CREATED AND LICENSE-FREE WORKS.

WHILE HEALTHYGAMING LIMITED MAKES EVERY EFFORT TO PRESENT ACCURATE AND RELIABLE INFORMATION AND CONTENT ON THE WEBSITE, HEALTHYGAMING LIMITED DOES NOT ENDORSE, APPROVE, OR CERTIFY SUCH INFORMATION, NOR DOES IT GUARANTEE THE ACCURACY, COMPLETENESS, EFFICACY, OR TIMELINESS OF SUCH INFORMATION AND CONTENT. 

MODIFICATIONS TO SERVICES AND OUR TERMS OF SERVICE 

HealthyGaming Limited reserves the right to modify and change the Terms of Service with or without notifying its users. 

Your failure to meet and abide by our current Terms of Services displayed on this page may result in permanent termination of your account and the services provided to you by HealthyGaming Limited.

If HealthyGaming Limited chooses to modify or discontinue the service, HealthyGaming Limited shall not be liable to its users or any third party when exercising this right. 

DISCLAIMER

THE SERVICES PROVIDED BY HEALTHYGAMING LIMITED ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND TO THE EXTENT PERMITTED BY LAW WITHOUT ANY KIND OF WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.  

WHILE HEALTHYGAMING LIMITED ATTEMPTS TO PROVIDE THE BEST POSSIBLE USER EXPERIENCE AND SERVICES, WE DO NOT REPRESENT OR WARRANT THAT THE SERVICES WILL AT ALL TIMES BE; (A) SECURE, FREE OF ERRORS AND MISTAKES OR TIMELY; (B) FUNCTIONING AT ALL TIMES WITHOUT ANY DISRUPTIONS OR DELAYS; (C) ANY USER-SUBMITTED CONTENT, CONTENT PROVIDED BY HEALTHYGAMING LIMITED OR ANY OTHER INFORMATION OBTAINED OR GAINED THROUGH OUR PROVIDED SERVICES WILL BE ACCURATE, CORRECT OR TIMELY. 

WE DO NOT WARRANT THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU WILL MEET YOUR EXPECTATIONS, OR THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

BY USING OUR SERVICES, YOU AGREE TO THAT THE USAGE OF OUR SERVICES IS AT YOUR (THE USER’S) OWN AND SOLE RISK. 

HEALTHYGAMING LIMITED ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY CONTENT THAT YOU, ANOTHER USER, OR A THIRD PARTY CREATES, POSTS, SENDS OR RECEIVES, UPLOADS OR STORES ON OR THROUGH OUR SERVICES. BY USING OUR SERVICES, YOU UNDERSTAND AND AGREE THAT YOU MAY BE EXPOSED TO CONTENT WHICH MAY BE OFFENSIVE, INACCURATE, ILLEGAL OR INAPPROPRIATE, NONE OF WHICH HEALTHYGAMING LIMITED WILL BE RESPONSIBLE FOR.

LIMITATION OF LIABILITY

HEALTHYGAMING LIMITED AND OUR DIRECTORS, SHAREHOLDERS, PARTNERS, AFFILIATES, AMBASSADORS ( “Ambassadors”, members enrolled with our Ambassador Program”), OFFICERS, LICENSORS, AGENTS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, DIRECT, INCIDENTAL, CONSEQUENTIAL, FORESEEABLE, UNFORESEEABLE, SPECIAL, PUNITIVE OR ANY OTHER DAMAGES, LOSS OF DATA, LOSS OF REVENUE OR PROFITS, WETHER INCURRED DIRECTLY OR INDIRECTLY, GOODWILL OR ANY OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) USAGE OF SERVICES OR INABILITY TO USE THE SERVICES PROVIDED BY HEALTHYGAMING LIMITED; (B) YOUR ABILITY TO ACCESS, OR INABILITY TO ACCESS THE SERVICES PROVIDED BY HEALTHYGAMING LIMITED; (C) THE CONDUCT OR CONTENT OF THIRD PARTIES AND OUR OTHER USERS ON OR THROUGH OUR PROVIDED SERVICES OR; (D) ACCESS WHICH IS NOT AUTHORIZED OR ALTERNATED CONTENT; (E) ERROR, INACCURACIES OR ANY OTHER MISTAKES IN CONTENT. 
IN NO EVENT WILL HEALTHYGAMING LIMITED OR AN AFFILIATE OF HEALTHYGAMING LIMITED AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF HKD$1500 OR THE AMOUNT YOU PAID HEALTHYGAMING LIMITED, IF ANY, IN THE LAST 12 MONTHS FOR ANY SERVICE.  

BY USING SERVICES PROVIDED BY HEALTHYGAMING LIMITED, YOU ACKNOWLEDGE THAT HEALTHYGAMING LIMITED SHALL NOT BE LIABLE FOR ANY USER SUBMISSION OR THE ILLEGAL, OFFENSIVE OR DEFAMATORY OF ANY THIRD PARTY.   

HEALTH AND SAFETY

THE STATEMENTS ON THIS WEBSITE HAVE NOT BEEN EVALUATED BY HEALTH AUTHORITIES. THE SERVICES PROVIDED BY HEALTHYGAMING LIMITED ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE. THE INFORMATION ON THIS WEBSITE IS INTENDED FOR INFORMATIONAL PURPOSES ONLY. IT IS NOT INTENDED TO BE A SUBSTITUTE FOR INFORMED MEDICAL ADVICE OR CARE AND ALL SERVICES ARE NOT SUITED FOR EVERYONE. HEALTHYGAMING LIMITED DOES NOT ASSUME, AND SHALL NOT HAVE ANY LIABILITY TO USERS FOR INJURY, LOSS OR ANY OTHER DAMAGES IN CONNECTION THEREWITH. HEALTHYGAMING LIMITED ARE NOT RESPONSIBLE FOR ANY DECISIONS, OR RESULTS OF THE DECISIONS THAT YOU MAKE WHILE, AS A RESULT OF, OR AFTER USING OUR SERVICES. FOR INFORMATION ON SUPPLEMENTS OR DRUGS, PLEASE CONSULT WITH A LICENSED MEDICAL PRACTITIONER BEFORE TAKING OR USING ANY PRODUCTS. USE OF SUCH PRODUCTS SHOULD BE SUPERVISED AND MONITORED BY A LICENSED MEDICAL PROFESSIONAL. ALL INFORMATION ON THIS WEBSITE AND ASSOCIATED MEDIA, INCLUDING BUT NOT LIMITED TO MEDICAL REACTIONS OR INTERACTIONS, IS SUPPLIED TO THE BEST OF OUR ABILITIES, BUT IS NOT GUARANTEED TO BE CORRECT AND IS NOT INTENDED TO SUPPLEMENT THE ADVICE OF A LICENSED MEDICAL PROFESSIONAL. BY USING SERVICES PROVIDED BY HEALTHYGAMING LIMITED, EACH USER TAKE ALL RESPONSIBILITY TO INFORM THEMSELVES BEFORE TAKING ANY ADVICE PROVIDED THROUGH LOTENSO OR ON ANY OTHER WEBSITE PROVIDED BY HEALTHYGAMING LIMITED. 

Please remember that your use of, and participation in our Services does not imply or create a doctor-patient relationship, a therapist-client relationship, a therapist-patient relationship, or any other sort of confidential relationship. Lotenso and HealthyGaming Limited does not substitute any professional health care, mental health treatment, psychiatric care, or other therapy of any kind. If you believe you are experiencing a medical emergency, you should immediately call your doctor or local emergency number. If you are experiencing a clinical or long-term issue or disease, you should consult a medical professional. 

MONEY BACK GUARANTEE

While we believe in the positive impact we create and provide through our Products and Services, we also understand that it might not help each and every individual. 

We provide a Money-Back Guarantee for those who have fully completed the Program and each of the modules & evaluations as instructed in the Program who do not show any signs of positive impact or improved well-being after the completion of our Program, given that you meet the following requirements:

  1. You must have completed the Program and all of the Statements in the evaluation surveys (also known as “Quiz” or “Quizzes”) in the Objective and Post Reflection modules according to the instructions provided.  
  2. Your case must be submitted within 60 days from the date of purchase. 
 

How to request your Money-Back Guarantee: 

  1. Visit our Contact page on this website and submit the following information in your request:
    Mandatory Information:
    – Your Username
    – Mentioning that you are requesting a refund under the Money-Back Guarantee.
    Optional:
    – Reason for your request. 
  2. Once submitted, your case and data input in the Program will be reviewed and you will receive a reply in regards to your Money-Back request within fifteen (15) business days. 

If your request is approved; the full amount paid will be refunded in the same form of payment used to complete the initial purchase of the Program or Service. 
If your request is declined; we will provide full transparency in our response to you why your request was declined. 

INDEMNITY

You agree, to the extent permitted by law, to indemnify, defend and hold harmless HealthyGaming Limited and our affiliates, directors, officers, shareholders, employees, licensors and agents from and against any complaints, charges, claims, damages, losses, costs, liabilities and expenses (including but not limited to attorneys’ fees) arising out of, or relating in any way to: (A) your use and access to our Services; (B) your content; (C) your violation of these Terms of Services and/or any third party rights, including but not limited to any copyright, intellectual property or privacy rights. 

PUBLISHED LINKS AND USAGE OF OTHER LINKS  

Links to other websites or resources may be provided by HealthyGaming Limited (“Lotenso”) and its users in various ways. 
By using our Services, you acknowledge and agree that HealthyGaming Limited is not responsible or liable for any of its content, including but not limited to its products and advertisements, or the availability of the website or resource provided. 

You agree that HealthyGaming Limited must not be held responsible or reliable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, information, services or goods available on such external websites or resources.  

HEALTHYGAMING LIMITED PROVIDES DIRECT LINKS TO OTHER WEBSITES THAT MAY DISPLAY INCORRECT AND UNETHICAL CONTENT, HEALTHYGAMING LIMITED IS NOT RESPONSIBLE FOR ANY THIRD PARTIES CONTENT. OUR LINKS ARE JUST REFERENCES AND NOT A SUGGESTION ABOUT THE CONTENTS OF THESE THIRD PARTIES. THE LINKS TO THIRD PARTIES SHOWN ON THIS SITE ARE NOT A VALIDATION FOR THESE SITES OR THEIR CONTENT. THE SITE IS NOT RESPONSIBLE FOR THE MISUSE OF ANY OF OUR LINKS.

CHOICE OF LAW 

The laws of Hong Kong S.A.R govern these Terms of Service and any claims and disputes (whether contractual or otherwise) arising out of or relating to these Terms of Service or their subject matter. 

The courts in some countries may not apply the laws of Hong Kong S.A.R to some disputes related to these Terms of Service. If you reside in one of those countries, the laws of your home country may apply to those disputes. Those who access or use our Services from other jurisdictions do so at their own volition and are responsible for compliance with all local and international laws and regulations. 

DISPUTES, ARBITRATION AND DISPUTE RESOLUTION PROCESS 

If you have any concerns, we strongly encourage you to contact us first and we will do our very best to resolve any and all issues. 

Some Services provided by HealthyGaming Limited may have additional terms that contain dispute resolution provisions unique to that Service or your residency. 

If a dispute cannot be resolved, and a litigation process is initiated by you in a court, both you and HealthyGaming Limited agree that all legal claims and disputes (whether contractual or otherwise) arising out of or relating to the Terms of Services, or use of the Services will be litigated exclusively in the courts of Hong Kong S.A.R.  

If a dispute cannot be resolved, and a litigation process is initiated by HealthyGaming Limited, HealthyGaming Limited reserves its rights to claim against a customer in any region. 

SEVERABILITY

If any provision of these Terms is found unenforceable, then that provision will be severed from these Terms and not affect the validity and enforceability of any, and all remaining provisions.  

CONFIDENTIALITY

HealthyGaming Limited does reserve the right to access, read, preserve and disclose any information as we reasonably believe is necessary to satisfy and comply with any applicable law, regulation, legal process including investigation of potential violations, or governmental request. 

HealthyGaming Limited aims to protect the rights, property and safety of its users and the public. Therefore, HealthyGaming Limited does not disclose any personally identifying information or data to any third parties except in accordance with our Privacy Policy.  

Effective Date: August 22, 2022.